Henex AI Data Deletion Instructions
Last updated: June 7, 2026
Request Account Or Data Deletion
You can submit and track a deletion request from the Account section in Settings. You can also request deletion of your Henex AI account, business profile, product records, generated campaign plans, creative records, uploaded asset records, Meta connection data, and related personal information by emailing privacy@henexai.com from the email address used for your Henex AI account.
Download Your Account Data
Signed-in customers can download their account data as JSON from the Account section in Settings. The export includes account and workspace relationship information but excludes passwords, authentication tokens, provider credentials, MFA secrets, and other users' personal information.
What To Include
Include your account email address, business name, and a short note saying that you want your Henex AI data deleted. If your request relates to a Meta connection, include the connected business or ad account name if you know it.
Meta Access
You can also revoke Henex AI access directly from your Meta account settings. Revoking access stops future API access, but you may still contact us to request deletion of data already stored in Henex AI.
Verification And Timing
We may verify your identity before processing a deletion request. We aim to respond within 30 days unless a longer period is required by law, security review, or technical backup cycles.
Information We May Retain
Some records may be retained where required for legal compliance, fraud prevention, security, backups, dispute handling, or audit logs. Retained records are limited to what is necessary for those purposes.
Related Policies
Read the Privacy Policy and Terms of Service for more information about how Henex AI handles data.